|750Ml • Proof: 80 • ABV: 40% • JAMAICA|
Frequently asked questions about our products and services
Frequently asked questions about our policies
Surf easily among the greatest rum brands and liquors of the world (by name, Spelling, distillery, country). Seek a Rum, a liquor directly by using our search engine. Order by phone: To order by phone, please call us at +590 (0)590 32 01 45. Monday - Saturday 9:00 am - 9:00 pm EST. Before calling, please note the Product Name of the items you want to order. To find the Product, just use on search engine and locate the Product Name beside the item product. Order by email: To order by email, please send us your an email call us at at firstname.lastname@example.org. Please note the Product Name of the items you want to order. To find the Product, just use on search engine and locate the Product Name beside the item product. Order by fax : To order by fax, please send your order at +590 (0)590 32 15 66. Before sending, please note the Product Name of the items you want to order. To find the Product, just use on search engine and locate the Product Name beside the item product
We ship planetrum goods all over the world to most destinations everyday from Guadeloupe F.W.I. You can order with confidence, safe in the knowledge that we'll do our best to get your goods to you as quick as we can. It takes just a few days to deliver your order, wherever you are, however we don't like to guarantee exact delivery times due to unexpected delays that could occur with customs etc. If your shipping destination is not available, please contact us. Unfortunately, due to circumstances out of our control we are unable to ship to Russia and oriental countries
We will start processing your order immediately. As long as the goods are in stock, they will be packed up carefully within five working days and sent off. Once we have received your order it's not possible to change or cancel it. If you have made a mistake with your shipping address it's not always possible to change it in time but please contact us immediately to see what we can do.
If your delivery address is France 19,6% VAT, French territories 8,5% VAT is included in your total price. Product prices for all other destinations do not include VAT but you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please contact your customs office for further details.
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Prices on our website are currently displayed in several currencies. We accept credit card payments from:
You can also pay with your PayPal account but you don't need a PayPal account to pay with your credit card. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
You pay by check:
Just send your check with your order number to:
21, Rue Gambetta
97122 Baie-Mahault - Guadeloupe F.W.I
You also able to pay by wire transfer to our bank:
IBAN: FR76 1010 7004 7300 2300 1835 469 SWIFT
Bank: Bred Baie-Mahault
Account owner: PLANETRUM
We can only accept your return if the goods are absolutely in good condition and in the original condition. In turn we would never send out used goods to you. When you purchase from Planetrum we guarantee that you'll get a brand new product. We are sure you understand that if we receive a used bottle or case from you, it will show and due to our strict guidelines we won't be able to accept the return. So in the unlikely event that you decide that the product is not for you after tasting it, we recommend to pass it on to a friend or try and sell it privately. We are also not able to directly exchange goods so if you decide you would like a different product you will need to return or cancel your order and place a new one. In the unlikely event that you are not happy with your goods, please email us immediately as we will need to authorise the return. Your return must be dispatched within seven working days from receiving the delivery. Return requests will not be accepted outside of this period or without the supplied return address label. Once the goods are returned to us in the original and unused condition we will process a refund for the goods. If the return is despatched after seven working days we will issue a store credit only at our discretion. If you send back used goods they will be sent back to you at your expense. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.
If you have already completed an order and wish to add an additional item or alter your order, you will need to cancel your initial order and place a new order. Depending the status of your order, Please contact our Customer Service at email@example.com.